FAQs
1. Product Information
Our company was founded in 2017 and is headquartered in Qingdao, Shandong. We are committed to providing you with a premium wig-wearing experience.
We offer three types of materials: human hair, high-temperature synthetic fiber, and blended hair. The product details page clearly indicates the material used.
Human hair wigs can be permed, dyed, and heat-styled. Synthetic wigs labeled “heat-resistant” can also be styled with heat. (Professional handling is recommended.)
We offer a standard cap size (average head circumference 54–60 cm). A measurement guide is available on the product page. Custom sizes for extra-large or children’s wigs are available upon request—please contact customer service.
2. Orders & Shipping
In-stock items are shipped within 1–3 business days. Custom wigs require 7–15 days (exact time as shown on the order page).
We offer international logistics via YunTu, DHL, FedEx, EMS, etc. Shipping fees are automatically calculated based on destination and weight.
Once your order is shipped, you will receive an email with the tracking number. You can also log in to your account and check "My Orders".
3. After-Sales & Returns
We offer a 7-day no-reason return and exchange policy (items must be unused with tags intact). Custom products are non-refundable.
We provide a quality guarantee. Please contact customer service immediately upon receiving the item. Non-human damage is eligible for exchange (photo/video proof required).
Our website offers detailed care instructions. We recommend using dedicated wig care products or gentle shampoo, combing the wig carefully, and avoiding sun exposure, high temperatures, or rough handling.
4. Payment & Security
We accept credit cards (Visa/MasterCard), PayPal, Apple Pay, and selected local payment options (e.g., Alipay).
Our website uses SSL encryption and does not store your card information.
5. Other Questions
Currently, we only support custom sizes (extra-large or children’s sizes—please contact customer service). Hairstyle and color customization is not available at the moment. However, we offer over 200 styles and colors to choose from, so you're likely to find what you need!
Wholesale inquiries are welcome. Please contact us at amooooore@outlook.com or amooooore@126.com for discount options.
You can reach us 24/7 via email at amooooore@outlook.com or amooooore@126.com, or through live chat (icon in the bottom-right corner of our website).
